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Terms & Conditions


For projects over $10,000, we require 50% deposit before proceeding with manufacturing, and balance is due when the goods are ready to be shipped. For smaller projects, full payment is required before dispatch. Our quotes are exclusive of GST and GST is added to the quote as a claimable item. Products manufactured overseas are subject to foreign exchange fluctuations and any negative fluctuations beyond 2% in the A$/US$ will be applied to the unpaid amounts. 

Payments can be made via direct deposit (EFT) and credit card. A 2% surcharge applies to Visa, Mastercard and American Express payments. Diners Club is not accepted. You acknowledge  and agree that we do not have any responsibility or have any control over any third party merchant facilities. You acknowledge and agree that we will not be liable for any loss or damage arising out of their use of a third party payment gateway. We advise that you should read and understand the terms and conditions of the third party merchant facilities before using them.

You acknowledge and agree that some banks and financial institutions may charge you an additional fee for international transactions 

Delivery Time:

Delivery time depends upon which freight method you choose for your delivery. Depending upon which country the goods are sourced from, it may take 15 to 40 days for sea freight, and from a few days to up to 10 days by air freight.

Delivery Location:

Our indent quotes are based on full quantity delivered at single location in Australia, unless otherwise specified. We can also arrange national distribution, which needs to be pre-planned and agreed in advance including any charges associated with such delivery. There may be additional charges if a sample is required with your logo for your approval before full production. For a shorter turnaround on delivery, we may require approval based on a mock-up. For stock items, printing and delivery charges may be in addition to the price range indicated.

You acknowledge and agree that products offered for sale on the site are directed solely at Australia residents. We make no representation that any products sold through the site are appropriate or available for use outside Australia. You must comply with all applicable laws and regulations of the country for which the products are destined. Please be advised that some products may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the Items overseas due to local law. We will not be liable for any breach by you of any laws.

External Factors:

As with any business, there may be external factors outside of our control that may delay the production and delivery of goods (weather, natural disasters, war, etc., or delay by freight companies or import procedures). In such cases, if possible, we will work with our clients to find a most suitable solution, which may include moving manufacturing to another factory/facility, or changing delivery method, whichever the case may be.


All products offered for sale are subject to available stock. If a product is out of stock, we will contact you to offer a substitute product of at least equal quality. If you do not accept a substitute product and your credit card has been charged for the product that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. 
Sample Cost:
As most products are manufactured overseas and then shipped to Australia, there may be charges for bringing-in samples. The cost is based on the product cost and air-freight courier charges and may include our initial efforts to bring that product sample to you. In general, our sample charges generally start at A$100, which is later adjusted against the final invoice.

While most standard products are covered by their manufacturer's warranty, customised and modified items may be subject to special conditions. Products are supplied based on usual 2-5% defect rate which is as per promotional products industry norm. If the defect rate is higher, we will work with the manufacturer to negotiate a resolution. Final delivery may contain +/- 5% quantity.

If a product supplied is not as described, we may, at our own discretion, choose to offer a replacement product, or offer to remake the product, or choose to offer partial or full refund depending on the situation and product. 

As we supply customised promotional products, products cannot simply be returned and refunded, as these cannot be resold to other clients if these have been decorated with client logo/design. APD Promotions will negotiate mutually acceptable solution in such cases by offering either a repair or replacement of the products.

In an unlikely event of a claim, only a written claim is acceptable and must be made within seven days of delivery. All claims and returns will only be found acceptable if a fault is found in the product. Faulty goods must be returned so they can be inspected. Once the goods are inspected a repair, replacement or refund will be issued at our discretion if the claim is found to be justified. Our maximum liability is limited to the total value of the faulty goods and we are not liable for any consequential losses including delay in delivery or breakages during transportation. 


The price ranges shown against each item on this site are indicative only and are based on large quantity orders and must not be considered as the final or quoted price. Majority of prices quoted on our website are based on order value of $20,000 or above (unless otherwise specified). There are a number of factors that decide the final landed price of an item, such as quantity ordered, specifications, delivery timeline, time of the year, FX rates etc.

Under no circumstances shall APD Promotions be responsible for any direct or indirect loss incurred to anyone due to the information provided on this site. Product features listed against each item are as per claims from their manufacturers/suppliers. It is buyers responsibility to test product before making a final purchase.

While APD Promotions take every care in finding the right supplier for its client's need, clients should be aware of various risks associated with overseas sourcing as there are numerous external factors that can impact product delivery & timelines. We source products according to client requirements, and these should be clearly specified by client before production samples are supplied. It is therefore the client's responsibility to ensure product compliance according to their needs and their market requirements.

Where client requires certain regulatory standards to be met, or certain compliance to be obtained by APD Promotions, this must be specified before production samples are produced, for which additional charges may need to be paid by the client. These conditions must be accepted by all clients before placing an order with us. When using our service, it shall automatically imply that you accept our Terms & Conditions.

Limitation of liability and indemnity

You agree that we shall not be liable for any damages suffered as a result of using the site, the services, copying, distributing, or downloading content from the site and services. In no event shall we be liable for any indirect, punitive, special, incidental or consequential damage (including loss of business, revenue, profits, use, privacy, data, goodwill or other economic advantage) however it arises, whether for breach of contract or in tort, even if it has been previously advised of the possibility of such damage.   

We do not endorse any products or manufacturers, and expressly disclaim any and all liability in connection with them. In no event shall we be liable for any claims by a third party in tort or contract, or pursuant to the Competition and Consumer Act 2010 (Cth) including, but not limited, to any misleading statements made and/or incorporated into any products created by manufacturers.

You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the site and services and will not make a claim against for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from the use of the site and services.

Without limiting the foregoing, in no event will our aggregate liability to you exceed, in total, the amounts paid by you to us.

As a condition of your access to and use of the site and services, you agree to indemnify us and our successors and assigns for all damages, costs, expenses and other liabilities, including but not limited to legal fees and expenses, relating to any claim arising out of or related to your access to and use of the site and services or your breach of these Terms and any applicable law or the rights of another person or party. This indemnification section survives the expiration of your registration, and applies to claims arising both before and after the registration ends.

Any personal data or information provided by you is processed by us in accordance with our Privacy Policy.             

 Third party websites

The site and services may link to other websites, services or resources on the Internet, and other websites, services or resources may contain links to the site and services. These websites are not under our control and are not maintained by us. We are not responsible for the content of those sites. We only provide links to external websites as a convenience, and the inclusion of such a link to external websites does not imply our endorsement of those websites. You acknowledge and agree that when you access other websites on the Internet, you do so at your own risk.

We make no representation about any other website you access through this one. Please understand other websites are independent from our sites so we do not accept responsibility for such websites 

 Other things to note:
  • We can supply products on OEM basis. Most items can have your branding or logo placed on them.
  • In most cases we source directly from the manufacturers (local or overseas), we generally require that any new enquiries meet our minimum order value (MOV) of $5,000. We may however accept smaller order values based on our discretion.
  • Once an order has been placed and deposit payment has been made, no refund is provided if client's requirements have changed. There may be additional charges payable by client if the project has progressed to advance stages. If an order has been placed without any deposit payment, client will be required to pay 50% of the project value if client decides to cancel the order.
  • Where the timeline is short, we may source from local suppliers using stock items which may be priced higher than the prices indicated on our website.
  • Customized items can be made as per your requirements, or based on your specifications, which may carry additional charges.
  • From time to time APD may display printed promotional products that may have been supplied to clients as a part of the project fulfilled by APD promotions, unless otherwise specified by client otherwise.     
Updates to these terms
We reserve the right, in our discretion, to correct any errors or omissions in any part of the site and services. We may restrict access to parts or the entire site and services at any time, including, but not limited to, content, certain features and services, hours of availability, and equipment needed for access or use, without notice or liability.

Any material on the site and services may be out of date at any given time and we are under no obligation to update such material. We reserve the right, in our sole discretion, to change, modify, add or remove any part of these Terms, in whole or in part, at any time. Notification of the changes to these Terms will be posted on the site and will be effective immediately, unless expressed otherwise.

It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to unsubscribe from the site and services. Your continued use of the site and services will be deemed as your acceptance thereof.

We may assign or sublicense any of our rights or obligations under these Terms at any time, without obtaining your consent.

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